User Data Deletion

1. Data We Store

Depending on which of our services a business or individual uses, we may store:

• WA Messenger — tenant and account information for the connected business; uploaded contact lists (names, phone numbers, and tags); WhatsApp message history (both inbound and outbound); message delivery and read status; and template message definitions.
• Business Card Digitisation — contact data extracted from business cards scanned and submitted through WhatsApp.

2. How to Request Deletion

To request deletion of your personal data, email ebharatsolutions.in@gmail.com with the subject line Data Deletion Request, along with the phone number or account identifier the data is associated with.

3. What Happens Next

We verify each deletion request against the phone number or account identifier provided, then delete the associated personal data within 30 days of verification.

4. Full Workspace Deletion

A business connected to WA Messenger may request full removal of its workspace. This deletes all of that workspace's contacts, message history, and templates from our systems, and disconnects its WhatsApp Business Account from WA Messenger. Send this request using the same process described in Section 2.

5. Revoking Access Directly via Meta

A business can also revoke e-Bharat Solutions' access to its WhatsApp Business Account at any time, independently of us, from Meta Business Settings → Business Integrations. This immediately removes our access to that WhatsApp Business Account (WABA).